About Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role
This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s client experience as part of Gartner Digital Workplace Solutions. We are looking for a results-driven, self-motivated problem solver who can lead the development of the platform’s search capability. As Systems Engineer, you will guide and mentor others and identify opportunities to innovate and drive value.
What you’ll do:
Support and troubleshoot a global fleet of corporate and personal iOS, Android and macOS devices
Manage all escalated incidents via Service Now and distribute to team
Administer Mac/Mobile devices with an MDM/UEM platform (ex: Workspace ONE, Intune) across a global footprint Test, configure and implement iOS, Android, macOS apps, profiles and policies
Manage Apple devices with Apple Business Manager (formerly DEP, VPP)
Package custom XML/.plists for device configuration on macOS
Develop and deploy macOS scripts using various shells/languages (ex: Bash, Zsh, Swift, Powershell, python)
Maintain source control of developed scripts in Git/Bitbucket
Package macOS software with using tools like pkgbuild, productbuild, PatchMyPC
Patch OS updates for Mac/Mobile fleet on regular cadence
Evaluate and improve digital experience for associates leveraging DEX tools
Leverage UEM/MDM to drive business solutions across business units at Gartner
Develop and maintain test plans and architecture diagrams around the Mac/Mobile space
Develop and maintain metrics/reports using various tools (PowerBI, Splunk)
Commitment to documentation
Mitigate security threats/vulnerabilities in collaboration with the Security team for Mac/Mobile
Stay abreast of platform/MDM best practices
Work with the team to coach Gartner's internal Help Desk via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation
Work within ITIL Change Management process to shepherd planned changes
Participate with and maintain vendor relationships
Evaluate new technologies and hardware related to Mac/mobile space for use in the corporate environment
Integrate and maintain MDM/UEM platform with IDPs like Okta, Ping, etc.
What you’ll need:
4+ years of experience with macOS, iOS and Android devices in a corporate environment
Must have:
Development or scripting background strongly preferred
Experience using web services such as REST APIs for integration and automation
Basic web development skills (HTML, CSS, etc.) a plus
Excellent oral and written communication skills.
High level of attention to detail and strong organizational skills
Excellent problem solving/analytical skills.
Must be able to read and understand technical documentation
Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves
Functional knowledge of Exchange and O365 environments
Working knowledge of networking including TCP/IP, firewall, VPN clients
Familiarity with Agile methodology (scrum) and Jira
Must be able to multi-task, change direction, set priorities, and meet deadlines
Dependable and available to work early or late to meet deadlines when required
Must be able to positively contribute to a team environment and collaborate with cross functional teams
Must be able to work with minimal supervision
Apple Certified Support Professional (ACSP) a plus
VMware Certified Professional – Digital Workspace a plus
Legacy AirWatch accreditations or other MDM specific certifications (Jamf, etc.) a plus.
Who you are:
Passionate about open-source…