We’re looking for motivated, engaged people to help make everyone’s journeys better.
The Airport Tower Representative is an entry-level supervisory role responsible for coordinating daily catering operations on the airport ramp. This position serves as the central communication point between catering drivers, operational teams, airline customers, and airport stakeholders to ensure safe, efficient, and on-time aircraft servicing. The role requires strong operational oversight, real-time decision-making, and the ability to manage multiple priorities in a fast-paced environment Annual Hiring Range/Hourly Rate:
$66,300- $70,000
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
Coordinate and direct catering drivers and ramp personnel servicing arriving and departing aircraft to ensure on-time performance and operational readiness.
Provide day-to-day operational oversight and support to frontline catering drivers and ramp employees.
Monitor flight schedules, aircraft movements, gate changes, delays, and other operational impacts, adjusting resources and priorities as needed.
Maintain continuous awareness of airport, airline, and catering operations to support service continuity and operational efficiency.
Serve as the primary operational point of contact for airfield-based employees and airline stakeholders.
Communicate real-time operational updates, service changes, and critical information to drivers, Flight Attendants, airline customers, Tower/ACC personnel, operational departments, and leadership.
Partner with Flight Attendants and airline representatives to resolve catering-related issues and ensure all required products, equipment, and services are properly onboard.
Make timely operational decisions to address service disruptions, operational challenges, and customer concerns.
Escalate critical issues and coordinate cross-functional response efforts to minimize customer and operational impact.
Ensure all airfield, ramp, and catering activities are conducted safely and in compliance with company policies, customer requirements, and regulatory standards.
Maintain compliance with food safety procedures, including delayed flights, gate returns, product hold-time requirements, food safety escalations, and related investigations.
Monitor service performance, staffing utilization, and key operational metrics to achieve customer and company objectives.
Prepare and maintain operational reports, service records, and performance documentation
Identify opportunities for process improvement and implement best practices that enhance safety, service quality, efficiency, and operational performance.
Build and maintain positive working relationships with airline customers, airport partners, and internal stakeholders.
Support the achievement of safety, quality, customer service, and operational excellence goals.
Required Skills & Competencies
Operations & Logistics
Airfield and flight catering operations coordination
Dispatch, routing, and oversight of drivers and aircraft servicing activities
Resource allocation, workforce coordination, and operational execution
On-time performance and service delivery management
Safety & Compliance
Ability to obtain and maintain SIDA credentials and ramp driving authorization
Knowledge of airfield, ramp safety, and operational compliance requirements
Commitment to quality, food safety, and regulatory standards
Communication & Customer Service
Strong verbal and written communication skills
Airline customer and stakeholder relationship management
Customer service, conflict resolution, and service recovery
Leadership & Decision Making
Frontline team leadership and coordination
Independent decision-making and…