Job Summary:
Operations Support is a cross-functional seat that keeps three areas running: café and kitchen equipment, the Safety Services dispatch post, and the warehouse and maintenance teams. Roughly 20 percent of the week goes to Food and Beverage, 20 percent to Safety Services dispatch, and the remaining 60 percent to Property Management and the warehouse. Sunday presence at a prearranged campus is required. The role exists so that routine work across these areas gets done consistently rather than squeezed in around everything else.
Principal Job Responsibilities:
Changes water filters at café and kitchen locations on schedule, and descales ice machines
Performs routine preventive maintenance on café and kitchen equipment, and orders supplies and parts as needed
Reports café and kitchen equipment issues beyond routine maintenance to Food and Beverage
Mans the Safety Services dispatch post, coordinating vendor entry and access across campuses
Monitors surveillance systems from dispatch and reports what needs attention
Logs vendor arrivals, departures, and access events, and escalates incidents per Safety Services protocol
Receives, logs, and stages deliveries at the warehouse, and maintains its organization and stock levels
Supports the maintenance team with assigned work orders, repairs, and preventive maintenance
Transports materials and equipment between campuses as assigned
Completes work order tickets on time and documents the work performed
Keeps tools in good working order, follows SDS standards, and uses required PPE
Is present and serving at Sunday services at a prearranged campus, and at churchwide events as the ministry calendar requires
Performs other duties as assigned.
As a member of the Gateway Church team, this position supports, recruits, and develops Serve Team members, and serves alongside the broader team as ministry and organizational needs arise.
General Skills & Qualifications:
A clear passion for Jesus and a strong biblical foundation
Mechanically inclined, and comfortable with hand tools and basic repair work
Able to move between three different kinds of work in a week without losing track of any of them
Dependable and punctual, particularly for Sunday assignments
Safety-minded around equipment, chemicals, and work at heights
Able to learn dispatch, surveillance, and access control systems
Clear communicator across departments, and comfortable asking when something is outside their scope
Able to work independently with little supervision
Valid driver's license with a clean driving record
Education/Certification(s):
1+ years of facilities, warehouse, maintenance, or general operations experience — required
High school diploma or equivalent — required
Experience with equipment maintenance, dispatch systems, or food service equipment — preferred
Prior experience in a church, nonprofit, or ministry environment — preferred
General Physical Requirements:
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:
Sit or stand for extended periods of time
Occasionally kneel or crouch
Frequently lift and/or move up to 10 lbs.
Occasionally lift and/or move up to 25 lbs.
Lift and move up to 50 lbs., work at heights on ladders, work in kitchen, warehouse, and outdoor environments, and travel between campuses
*This description is not all inclusive, and other duties may be assigned as necessary.
Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.
Employment Requirement: Must be a member or become a member of Gateway Church upon employment.