Job Summary:
The Safety Operations Lead owns Gateway's safety systems and emergency readiness. On the systems side, this role is responsible for the technology the department runs on: access control, cameras, alarms, dispatch systems, and mass notification and for keeping it working across every campus. On the readiness side, it owns the emergency plans, the drills that test them, and the after-action work that improves them. This position supervises and manages the Gateway Security Operations Center (GSOC).
Principal Job Responsibilities:
Owns Gateway's safety technology and systems from an implementation and operational perspective, including access control, camera systems, alarms, dispatch systems, and mass notification
Administers system configuration, user access, credentialing, and permissions across all campuses
Maintains and troubleshoots safety systems, and coordinates repairs, upgrades, and installations with vendors
Responsible for developing and maintaining Gateway's Safety Services policies and emergency response plans under direction of the Manager
Maintains incident data, analyzes trends, and prepares audit reports
Partners with Information Technology on ensuring alignment between the two teams
Partners with Property Management on facility access, construction, and physical security in new or renovated space
Maintains system documentation and equipment inventory
Partners with the Training Lead so emergency plans and systems training stay aligned
Serve in PPO and Plain Clothes security roles as needed at the direction of the Manager
Serves in a rotating on-call capacity outside scheduled hours with the Manager and Training Lead, including alarm response and after-hours issues
Is present and serving at weekend services and churchwide events as the ministry calendar requires
Performs other duties as assigned.
As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.
General Skills & Qualifications:
A clear passion for Jesus and a strong biblical foundation
Strong technical knowledge of access control, surveillance, alarm, and mass notification systems
Working knowledge of emergency management planning, drills, and after-action review
Strong analytical skills, with the ability to turn incident data into actionable recommendations
Sound judgment under pressure, and the ability to stay calm and decisive in an emergency
Detail-oriented.
Able to coordinate vendors and hold them to scope and schedule
Able to work independently across many locations without daily direction
Comfortable holding others accountable with clarity and care
Demonstrated emotional and relational intelligence
Strong time-management skills and the ability to hold several priorities at once
Proficient in Microsoft Office and able to learn and function within new software and systems
Education/Certification(s):
High school diploma or equivalent, and five or more years of security systems, emergency management, or related technical experience — required
Currently holds, or able to obtain upon hire, a Level IV Texas Private Security License – Required
Bachelor's degree, or certification in emergency management or security systems — preferred
Prior experience in a church, multi-site, or large-venue environment — preferred
General Physical Requirements:
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:
Sit or stand for extended periods of time
Occasionally kneel or crouch
Frequently lift and/or move up to 10 lbs.
Occasionally lift and/or move up to 25 lbs.
Able to access mechanical and equipment spaces, work at heights on ladders or lifts, lift and move equipment up to 50 lbs, travel to all campuses, and respond outside scheduled hours
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