Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Enterprise Operations, Information Technology (IT) Services, Information Technology Operations Certifications:
None Experience:
8 + years of related experience US Citizenship Required:
Yes
Job Description:
Own the Operation. Drive the Response. Keep the Enterprise Running.
When critical technology services are responsible for keeping an enterprise operating, someone needs to own the bigger picture.
We are looking for an Operations Manager to lead the operational execution across a portfolio supported by 28 Digital Services Engineering teams . This position is responsible for ensuring enterprise systems and services remain available, reliable, secure, and operational while providing the leadership and coordination necessary to respond rapidly when priorities change or critical incidents occur.
This is a high-visibility leadership position that operates across the entire engineering organization. You will ensure teams remain focused on their operational commitments, have the resources and support they need, maintain security and audit readiness, and respond quickly when an unexpected Priority One initiative, outage, operational requirement, or mission-critical effort emerges.
The Operations Manager is ultimately focused on one question:
Are our services operating, and if they are not, what are we doing to restore them?
MEANINGFUL WORK AND PERSONAL IMPACT
What You'll Do
● Own operational performance across the Digital Services portfolio , maintaining visibility into the health, availability, reliability, and performance of enterprise systems and services supported by the 28 engineering teams.
● Drive rapid service restoration during outages and significant operational events by coordinating the appropriate engineering teams, removing obstacles, escalating when necessary, and ensuring issues are driven through resolution.
● Coordinate emerging priorities and critical initiatives , including Priority One incidents, urgent customer requirements, unexpected operational demands, and high-priority efforts that arise outside the normal planning cycle.
● Keep engineering teams focused on operational delivery by establishing priorities, identifying competing demands, resolving organizational obstacles, and ensuring teams have the information, resources, access, and support required to perform.
● Maintain operational and security readiness by ensuring compliance activities, audit requirements, documentation, evidence, remediation actions, and operational commitments remain current and ready when required.
● Serve as a senior escalation point for engineering teams, providing leadership and coordination when technical or operational situations require additional support, cross-team engagement, or executive visibility.
● Establish and maintain operational awareness through service health, performance, availability, incident, risk, and readiness reporting that gives engineering leadership a clear understanding of the environment.
● Drive continuous operational improvement by identifying recurring problems, service weaknesses, process gaps, and opportunities to improve reliability, response times, automation, and overall service performance.
What You'll Bring
Required
● Experience leading or managing operations within a large-scale enterprise IT environment.
● Demonstrated experience overseeing the availability, performance, and operational delivery of multiple technology services or platforms.
● Experience coordinating multiple technical teams during incidents, outages, major changes, or high-priority initiatives.
● Strong understanding of enterprise IT operations, infrastructure, applications, cloud, networking, cybersecurity, end-user computing, or related technology…