Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
NACI (T1)
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Communication, High Performance Computing (HPC), Information Technology (IT) Services, IT Service Management (ITSM), Services Management Certifications:
None Experience:
10 + years of related experience US Citizenship Required:
Yes
Job Description:
HPC (High-Performance Computing) Service Delivery Manager :
Technical operations leader who oversees the end-to-end delivery, reliability, and optimization of large-scale computing clusters, storage systems, and specialized software stacks.
Key Responsibilities
Infrastructure Operations Oversight: Monitor daily performance, track system bottlenecks, and manage compute clusters, job schedulers, and parallel file systems.
SLA & Vendor Management: Ensure service level agreements (SLAs), uptime commitments, and vendor contracts are consistently met.
Compliance & Security: Maintain data privacy, regulatory standards, and internal security policies across high-performance environments.
SLA & KPI Management: Track and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to make sure client expectations are consistently met or exceeded.
Client Relationship: Serve as the primary point of contact for client communication, escalations, service reviews, and feedback.
Incident & Problem Resolution: Coordinate responses to major operational issues, manage root-cause analysis, and minimize system or service downtime.
Cross-Functional Coordination: Work alongside engineering, support desks, and operations teams to align service delivery with contract-related requirements.
Continuous Improvement: Use frameworks like ITIL (Information Technology Infrastructure Library) to streamline processes and upgrade service quality.
Technical Writing and Technical Report Review: Use technical expertise and writing skills to in the review and development of required contract deliverable documentation.
People Management Responsibilities of Assigned Personnel:
o Performance Management: Monitor daily and long-term performance, conduct regular evaluations, and provide constructive feedback.
o Employee Development: Support career growth by offering mentorship, training opportunities, and skill-building challenges.
o Engagement and Motivation: Build trust, recognize achievements, celebrate wins, and prioritize employee well-being to reduce burnout and turnover.
o Conflict Resolution: Address interpersonal or team-level disagreements early through objective, empathetic mediation.
o Communication and Collaboration: Maintain open, two-way communication channels through regular one-on-ones and team updates.
o Empowerment and Delegation: Delegate meaningful responsibilities to encourage team ownership and avoid micromanagement.
o Diversity and Inclusion: Foster a respectful, equitable environment that honors diverse perspectives and cultural backgrounds.
Common Qualifications & Skills
Education: A Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering.
Experience: Typically, 10+ years of deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms. Experience includes experience in IT service management, technical operations or project management.
Certifications: Popular credentials include ITIL 4 Foundation, PMP (Project Management Professional), or Six Sigma.
Key Skills: Strong communication, conflict resolution, vendor management, excellent technical writing skills, and analytical problem-solving.
Typical Qualifications
Experience: Generally requires 7 to 15 years of IT infrastructure or technical service delivery experience, with direct exposure to HPC environments, parallel computing, or AI/GPU clusters.
Education: A Bachelor's or Master’s degree in Computer…