Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
Administration
Job Qualifications:
Skills:
Data Center Operations, Hybrid Clouds, Information Technology Operations, ITIL Processes, Storage Virtualization Certifications:
None Experience:
7 + years of related experience US Citizenship Required:
Yes
Job Description:
Operations Manager – Data Center & Cloud Services
GDIT is seeking an Operations Manager – Data Center & Cloud Services for the Federal Civilian Division to join our outstanding team! You will lead daily operational oversight of enterprise‑level Data Center and Cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology (DT). This role manages 24x7x365 operational activities across geographically distributed data centers, hybrid cloud environments, storage, virtualization platforms, and mission‑critical infrastructure supporting O&M, modernization, availability, and performance objectives. Responsibilities include managing Level 1–3 operations, driving service delivery excellence, leading high‑performing technical teams, and ensuring alignment with DT’s operational standards and mission priorities.
HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT
Operational Leadership & Service Delivery Management:
Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.
Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring adherence to SOPs, SLAs, and performance objectives.
Manage and mature operational processes including incident, problem, change, configuration, and service request management aligned with ITIL best practices.
Coordinate operational readiness activities, maintenance windows, patching cycles, and planned system outages to minimize customer impact.
Drive continuous service improvement, operational standardization, and cross‑team coordination across DT service providers.
Platform Operations & L3 O&M Management (NetApp & VMware):
Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
Ensure operational excellence in environments supported by NetApp storage and VMware virtualization, backed by at least 3 years of direct L3 O&M management experience.
Support operational engineering functions including data center system builds, break/fix activities, configuration corrections, and lifecycle patching.
Monitoring, Observability & Reporting:
Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.
Oversee operational dashboards, performance analytics, capacity trending, and mission‑critical reporting to DT stakeholders.
Support Cloud Monitoring & Reporting (CMR) functions tracking cloud consumption, security posture, and required service‑level metrics.
Security, Compliance & Risk Management:
Enforce DT cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
Ensure alignment with DT security directives governing access management, physical security, and controlled data center operations.
Support COOP/DR planning and readiness to ensure mission resilience.
Workforce Management & Stakeholder Engagement:
Lead, mentor, and develop multi‑disciplinary operations teams across multiple shifts and geographically dispersed data centers.
Foster collaboration with DT, engineering teams, cloud service teams, and other mission stakeholders to improve operational outcomes.
Produce operational documentation, shift guides, reports, communications, and knowledge‑transfer materials for Government FTEs.
Financial, Resource & Asset Oversight:
Support resource…