Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Communication, Computer Support, End User Support, Help Desk Support, Technical Support Certifications:
None Experience:
3 + years of related experience US Citizenship Required:
Yes
Job Description:
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Support Technician for a career where your growth is just as important as the mission you support.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Computer Support Technician, you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our help desk of technical support professionals. Team members in this role will serve as the first point of contact for IT problem resolutions and will assist SCITLS customers by researching technical issues, exploring answers, and providing information and alternative solutions. They will diagnose and resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer if necessary to ensure satisfaction. Support is provided through a variety of methods including phone, email, chat, and enterprise ITSM.
If you're interested in fulfilling this important function in support of the SCITLS mission while growing your career with a company that always puts our people at the forefront of everything we do, then we'd love to hear from you!
MEANINGFUL WORK AND PERSONAL IMPACT
As a Computer Support Technician , the work you’ll do at GDIT will be impactful to the mission of SCITLS . You will play a crucial role in:
Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, ITSM, and walk-in requests
Applying basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions -- or, as necessary, escalate tickets in accordance with existing SOPs, work instructions, and knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skill sets
WHAT YOU’LL NEED TO SUCCEED
Bring your personal computer support expertise along with a drive for innovation to GDIT. The Computer Support Technician must have:
Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree
1 or more years of related experience
Intermediate proficiency utilizing technical tools with a strong, demonstrable understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests
Ability to obtain an ITIL 5 Foundation certification within the first 9 months of employment
Ability to obtain a CompTIA A+, CND, or Security+…