Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
BI Full 6C (T4)
Job Family:
Software Engineering
Job Qualifications:
Skills:
Design, ServiceNow Platform, Software Systems Certifications:
None Experience:
10 + years of related experience US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations using key modules such as key modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows to automate processes and meet business requirements
Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
Customize user interfaces, forms, and workflows to align with business needs
Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members
Lead platform patching, major version upgrades, testing (via Automated Test Framework), and deployment pipelines
Oversee and guide the performance of administrative tasks, such as user and role management, system maintenance, and health checks
Supervise and promote end-user support and troubleshooting for issues related to integrated processes and platform functionality
Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications
WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer SME must have:
● Education: Technical Training, Certification(s) or Degree
● Experience: 10+ years of related experience
● Required Skills:
Deep, proven expertise in developing and customizing ServiceNow applications and modules, especially ITSM
Expert-level proficiency with integration methods like SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming them
Expert scripting skill with at least one language – preferably JavaScript
Deep understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Superb analytical, problem-solving, and debugging skills
Keen understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Demonstrated ability to identify, understand, document, and create functionality aligning with customer value streams
Proven ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
Effective organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
Good communication skills for managing customer interactions and negotiating with both…