Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
None
Job Family:
Interns
Job Qualifications:
Skills:
Information Organization, Microsoft Office, Technical Writing Certifications:
None Experience:
0 + years of related experience US Citizenship Required:
No
Job Description:
Sponsorship is not available for this role.
GDIT’s Early Career Program is designed with you in mind! Our business internship allows you the opportunity to be a part of a collaborative team that is helping to solve our client’s most complex issues. Throughout GDIT’s 10-week summer internship program, you will work on innovative projects that touch areas such as finance, accounting, human resources, proposal writing, technical writing, communications, and other related areas depending on your background and interest. As an intern, you will have real responsibilities and work alongside experienced and innovative industry professionals. Your internship experience will equip you with best in class skills to take back to the classroom.
GDIT is seeking a Knowledge Management Specialist Associate (Intern) in (Bossier City, LA) .
Profile
General Dynamics Information Technology desires to hire a Technical Writer (Intern) to support the OneGDIT Enterprise Service Desk Program in Bossier City, LA. As a Technical Writer you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing experience by providing briefings, creating call flows, and utilizing process improvement techniques.
Responsibilities
Reviews usage and effectiveness of knowledge management system and knowledge articles
Updates and improves existing knowledge base to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
Creates job aids and SOP's for incident and problem resolution
Identifies reoccurring incidents and requests for prioritization of job aid/SOP creation
Performs operational duties in support of regulatory, security, and industry practices compliance documentation
Coordinates the verification, approval, and processing of document revisions for call center knowledge base.
Tracks document activity to ensure timeliness and process efficiency
Conducts research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders
Qualifications
Currently enrolled in an accredited college or university with at least one semester of school remaining
#earlytalent
The likely hourly rate for this position is between $17.00 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Hybrid
Work Location:
USA LA Bossier City
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total…