Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Microsoft Windows, Thin Client Technologies, Virtual Desktop Infrastructure (VDI) Certifications:
None Experience:
3 + years of related experience US Citizenship Required:
Yes
Job Description:
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a TS/SCI level cleared Director Support Technician our team to support our Intelligence customer in Springfield, VA.
HOW A SYSTEMS ADMINISTRATOR (Directo Support Technician) WILL MAKE AN IMPACT
The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities :
Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
Facilitate meetings and engage regularly with customers and members of senior leadership to: Address IT related questions or concerns
Coordinate and plan emerging customer requirements
Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
Deploy and sustain end-user devices and associated accessories
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
Identify and execute process improvements and other enhancements that improve operational efficiency.
Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
Train end-users in the proper use of hardware and software. May training large groups of end users.
May require after-hours support or weekend support for mission, program and special project support
WHAT YOU'LL NEED TO SUCCEED:
Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
Patch Management (Windows)
End User Hardware Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
Removable Media
Print, Fax and Scan Support…