Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
MBI (T2)
Job Family:
Program Delivery and Execution
Job Qualifications:
Skills:
Case Management, Collaboration, Incident Reporting Certifications:
None Experience:
4 + years of related experience US Citizenship Required:
No
Job Description:
The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.
The schedule for this position will be Thursday - Monday or Saturday - Wednesday.
Position Duties:
Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.
Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.
Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.
Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.
Catalog and file incidents in keeping with policies and standard operating procedures.
Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.
Perform data analysis to identify trends in incident reporting.
Provide reports on inbox activity on regular and as-needed bases.
Other duties as assigned.
Qualifications:
BA/BS degree in a relevant field with at least 4 years of related experience.
Experience in case management, child welfare, or social work required.
Excellent organizational skills and attention to detail.
Ability to work independently and to collaborate with team members in a remote environment.
Experience utilizing Microsoft Excel and performing basic data analysis preferred.
Additional Requirements :
Must be able and willing to work weekends and some holidays.
This position requires an existing Public Trust or the ability to obtain one.
This position is 100% remote.
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GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
The likely salary range for this position is $70,658 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
T elecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar…