Job Description Summary
Become part of a winning team and help to deliver the Green Energy transition.
The role leads the UK operational IT organisation, including infrastructure, end-user services, IT service management and the operation of UK-controlled Defence environments.
Working for the Digital Technology Director, the role will translate the UK technology strategy into a practical operating model, building the people, processes and technical capability required to support the growth of the UK business and its increasing Defence obligations.
The role will be central to moving the organisation from a predominantly traditional infrastructure environment toward a modern hybrid operating model, while maintaining the security, resilience and assurance required for UK Defence work.
🔒 Security Clearance Note: Some aspects of this role may involve access to information or facilities requiring UK government Security Check (SC) clearance. Candidates who hold or have previously held SC clearance, or who are eligible to obtain it, are encouraged to apply. SC clearance requires sole British Nationality. If you are unsure whether this applies to your situation, please speak with the recruiter.
Job Description
Key Accountabilities
IT Operations and Service Management
Lead day-to-day operation of the UK IT environment, ensuring services are secure, reliable and supportable.
Own IT service management across incident, problem, request, change, asset, configuration and service performance.
Establish clear service ownership, operational KPIs, service reviews and continuous improvement.
Improve Joiner, Mover and Leaver processes and associated identity, access, device and application provisioning.
Develop effective escalation and support models across local teams, suppliers and corporate Centres of Excellence.
Ensure operational processes are documented, repeatable and not dependent on individual knowledge.
Infrastructure and End User Technology
Lead UK infrastructure, workplace and end-user technology operations.
Own the operational lifecycle of servers, storage, networks, endpoints, collaboration services and associated platforms.
Develop the capability required to support future hybrid-cloud adoption.
Build operational understanding and capability across Microsoft Azure, Azure Virtual Desktop, modern endpoint management, infrastructure as code, automation, identity and access management, monitoring and observability, backup and cyber recovery, disaster recovery and operational resilience.
Ensure infrastructure standards support both commercial and Defence requirements.
UK Defence Enclave
Operate and mature the UK-controlled Defence technology environment.
Ensure appropriate access, support, change and operational controls are maintained for restricted environments.
Establish effective interfaces between the UK enclave, wider business systems and corporate technology services.
Work closely with Cyber Security and Information Security to maintain appropriate technical and operational controls.
Ensure the environment remains supportable as Defence demand and data sensitivity increase.
Cyber, Assurance and Resilience
Work with Cyber Security and Information Security leads to ensure operational IT supports the required Defence assurance model.
Support achievement and maintenance of Cyber Essentials Plus, CSM v4 requirements, Defence Cyber Certification from L0 through the required target level, and relevant contractual and customer security obligations.
Ensure technical evidence, operational processes and controls can be demonstrated during audit and assurance activity.
Develop and exercise disaster-recovery, cyber-recovery and business-resilience capabilities.
Reduce single points of failure across technology, process and people.
Organisation and Capability Development
Build and lead a scalable UK IT operations organisation as the business grows.
Define clear team structures, accountabilities and career paths.
Develop capability internally…