As a Senior Expert People Process Excellence & Solution Design (f/m/d) , you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.
Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
Translate business requirements into standardized, scalable and implementable process and service designs
Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
Lead the design, optimization and harmonization of people processes
Ensure solutions balance customer experience, governance, compliance and operational feasibility
Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
Drive continuous improvement through process optimization and data-driven analysis
Stakeholder Collaboration & Consulting
Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
Facilitate cross-functional alignment and solution feasibility across the People systems landscape
Collaborate with People Services teams to improve service delivery, process efficiency and compliance
Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
Act as a trusted advisor for process excellence, service transformation and service improvement initiatives
Standards, Frameworks & Governance
Develop and maintain solution design methodologies, frameworks, templates and standards
Ensure alignment with the global People operating model and organizational objectives
Embed governance, compliance requirements and policies into process and service designs
Ensure payroll and time management processes align with global standards while meeting local legal requirements
Promote consistency and standardization across the global People organization
Process Documentation & Product Warehouse Management
Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
Maintain and continuously improve the People Product & Process Warehouse
Ensure process documentation is maintained and remains current, compliant and auditable
Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes
7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
Extensive knowledge of global HR processes across the employee lifecycle
Proven track record in process design, standardization, transformation and continuous improvement initiatives
Ability to consult on complex and cross-functional requirements
Ability to balance standardization with (complex) business needs and provide well-founded recommendations
Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage
Product focus on German Payroll & Time is an advantage, such as:
Strong experience in payroll-related processes
Payroll transformation initiatives
Payroll service delivery models
Time & attendance management processes
German payroll operations and compliance
Deep understanding of German payroll regulations, payroll operations and compliance requirements
Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce…