Job Description Summary
As a Clinical Applications Specialist, you will play a critical role in advancing clinical excellence and customer success across the Northeast Region. Leveraging your deep expertise, you will exercise professional judgment and discretion in delivering impactful training, optimize clinical workflows, and guide customers through adoption of best practice protocols that elevate patient care.
You will serve as a trusted clinical leader from presale through post implementation, shaping education strategies that are evidence based, outcome driven, and fully aligned with GE HealthCare’s Heartbeat principles of standard work, collaboration, and continuous improvement. Your work directly strengthens the customer experience, enhances care quality, and contributes to business growth.
This customer-facing role operates with significant independence and requires you to apply your clinical knowledge, communication skills, and strategic thinking to support both clinicians and commercial teams. The optimal candidate will reside in or near New York/New Jersey.
Job Description
Essential Responsibilities
Independently coordinate, deliver, and document agenda based training programs, ensuring customers achieve competency in image quality, workflow efficiency, and protocol optimization.
Provide technical and clinical leadership during pre-sales process by demonstrating full range of modality products, including potential uses, product capabilities and benefits to customers to drive revenue within the region.
Serve as a subject matter expert and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward.
Actively listen in competitive accounts to learn and gain current market intelligence and share that information with key GEHC internal stakeholders.
Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation and ongoing training needs.
Support trade shows and professional conferences by performing product demonstrations and customer training.
Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives.
Embrace and promote adoption of hybrid training delivery mindset for your customer.
Maintain required well-written pre and post training documentation in conjunction with global guidance.
Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.
Qualifications/Requirements:
Bachelor’s degree from an accredited university or college, or equivalent experience (associate degree or high school diploma/GED with relevant clinical or technical education and experience).
ARRT or equivalent licensure with applicable modality specialty certification.
Minimum of three (3) years of experience as a technologist in an imaging modality or equivalent clinical/technical experience aligned with the assigned modality.
Demonstrated experience delivering clinical or technical training within healthcare, clinical, or service environments.
Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary.
Preferred Qualifications:
Five (5) or more years of experience with GE HealthCare or equivalent imaging systems within the assigned modality.
Proven experience working with imaging systems, including workflow optimization and protocol development and standardization.
Deep understanding of clinical education…