Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Build qualified pipeline and create meaningful first connections with prospective customers by helping organizations understand how Genesys can improve customer and employee experiences. As a Business Development Representative, you will combine thoughtful outbound prospecting with timely engagement of inbound interest, using channels including phone, email, LinkedIn, video, and digital conversations to connect with relevant buyers. You will work closely with Sales and Marketing to identify customer needs, qualify opportunities, and help prospective buyers navigate their evaluation of cloud-based customer experience solutions. The role offers hands-on exposure to AI-enabled customer experience technology, enterprise sales motions, account strategy, and senior commercial stakeholders, creating a strong foundation for continued growth within Genesys. By bringing curiosity, empathy, and disciplined execution to every interaction, you will help customers explore solutions that can make their customer engagements more personalized, efficient, and effective.
Key Responsibilities
Build a high-quality new business pipeline by engaging prospective customers across inbound and outbound channels and progressing relevant opportunities toward Sales
Qualify marketing and prospecting leads using structured approaches such as BANT and MEDDICC, helping identify business needs, buying priorities, decision criteria, and potential customer value
Partner with field sales representatives on target account planning, prospecting strategies, and competitive positioning to increase engagement within priority accounts
Drive outbound prospecting through phone, email, LinkedIn, video, and intent data to identify relevant stakeholders and create interest in Genesys solutions
Convert inbound interest from web inquiries, live chat, phone calls, events, and marketing campaigns into productive sales conversations through timely, personalized follow-up
Expand engagement within target organizations by identifying relevant buying personas, decision makers, and business units through LinkedIn, internal resources, and subscription databases
Maintain accurate and actionable prospect and opportunity data in Salesforce to support effective pipeline management, reporting, and collaboration across Sales and Marketing
Develop trusted relationships with prospects by sharing relevant resources and insights based on their needs, priorities, and stage in the buying journey
Required Qualifications
2+ years of relevant experience in business development, sales development, customer engagement, or a comparable commercial role
Excellent written and verbal communication skills in German
Strong written and verbal communication skills in English for collaboration in an international business environment
Demonstrated curiosity and problem-solving ability when uncovering prospective customer needs and business priorities
Strong active listening skills and the ability to translate customer conversations into clear next steps
Confidence engaging new contacts through phone, email, social channels, and other digital communication methods
Strong time management and prioritization skills in an environment with multiple prospects, accounts, and communication channels
Ability to adapt quickly to changing priorities, customer needs, and commercial opportunities
Ability to work independently while collaborating effectively with…