Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
As a Business Development Representative at Genesys, you will help create new business opportunities by engaging potential customers through thoughtful, personalized, and multi-channel conversations.
You will work closely with Account Executives, Marketing, and other cross-functional teams to identify customer needs, build a high-quality pipeline, and demonstrate how Genesys Cloud and AI-powered customer experience solutions can support digital transformation.
Your responsibilities may include:
Developing new business opportunities across SOLA (Chile, Argentina, Perú) through outbound prospecting and inbound lead management
Creating targeted account strategies aligned with territory and regional priorities
Qualifying marketing-generated leads and turning them into meaningful sales opportunities
Researching organizations and connecting with key decision-makers across Strategicy Enterprise Accounts
Partnering with Account Executives on account planning, opportunity identification, and engagement strategies
Collaborating with Marketing on campaigns, events, Account-Based Marketing initiatives, and follow-up activities
Working with Sales, Customer Success, Alliances, and Channel teams to identify growth and expansion opportunities
Communicating the value of Genesys Cloud and AI-powered customer experience solutions
Building a consistent, high-quality sales pipeline
Keeping customer and activity information accurate and up to date in Salesforce
Sharing insights about market trends, customer priorities, and the competitive landscape in SOLA
Working toward performance goals related to meetings, pipeline generation, and opportunity conversion
What will help you succeed
We’d love to hear from you if you have:
Experience working in SaaS, cloud, customer experience, or another technology environment
A strong track record in outbound prospecting and pipeline generation
Experience engaging Enterprise or Upper Mid-Market customers
Experience managing both inbound and outbound leads
Professional fluency in English
A strong understanding of the SOLA business landscape and consultative sales environments
Strong written and verbal communication skills
Excellent organizational skills and follow-through
Experience using Salesforce, LinkedIn Sales Navigator, or sales engagement platforms
A collaborative mindset and the ability to work effectively across different teams
Nice to have
The following experience would be valuable, but is not required:
Experience with Customer Experience, Contact Center, or AI-powered solutions
Experience with Account-Based Marketing strategies or platforms such as 6sense
Experience with multi-channel prospecting tools such as Salesloft or similar platforms
About our Talent Community:
This Talent Community is part of our BDR Talent Pool, which means we are building relationships with talented professionals for future BDR openings rather than hiring for a specific position today.
By joining our Talent Community, candidates can stay connected with our recruitment team and be among the first considered when a role becomes available that matches their experience and career interests.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of…