Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the Commercial West territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, commercial environments.
You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.
What You'll Do:
Drive strategic outbound prospecting across commercial and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns).
Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities Identify, engage, and build relationships with senior decision-makers and influencers.
Partner closely with Account Executives to develop and execute account-based strategies and territory plans.
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities.
Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes.
Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies.
Consistently generate qualified pipeline aligned with regional revenue targets.
Maintain accurate pipeline management, activity tracking, and reporting in Salesforce.
Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates.
What You Bring:
1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results.
Strong understanding of the Commercial territory.
Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations. Strong business acumen, curiosity, and strategic thinking.
Excellent communication, organization, and time-management skills.
Experience with Salesforce, LinkedIn Sales Navigator, SalesLoft and modern sales engagement tools.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$48,600.00 - $85,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back –…