Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Accelerate pipeline growth across State, Local, and Education (SLED) organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve constituent, student, and employee engagement, access, and operational efficiency. You will influence how complex public sector institutions evaluate and adopt Genesys Cloud and modern CX capabilities, helping them address real-world challenges across communications, service delivery, and constituent experiences.
Partner closely with Account Executives and cross-functional teams to shape account-based strategies, identify high-value opportunities, and engage decision-makers across prospective and existing SLED customers. Your work will directly contribute to qualified pipeline creation and long-term revenue growth while building trusted relationships within large, complex public sector organizations.
At Genesys, we combine empathy, AI innovation, and cloud technology to help organizations deliver more personalized and efficient experiences. You will gain exposure to enterprise-level SLED initiatives, senior stakeholders, and sophisticated sales motions, creating a strong foundation for continued career progression within a global sales organization.
Key Responsibilities:
Drive qualified pipeline growth across State, Local, and Education accounts by generating new logo opportunities and expanding relationships within existing customers
Execute coordinated multi-channel outreach across calls, email, LinkedIn, events, and campaigns to increase engagement with priority SLED accounts and decision-makers
Identify high-value opportunities through in-depth account, market, and stakeholder research across prospective and existing public sector organizations
Build relationships with mid- to senior-level stakeholders by connecting Genesys Cloud and CX capabilities to organizational priorities, customer challenges, and desired outcomes
Partner with Account Executives to develop and execute account-based strategies and territory plans that strengthen pipeline coverage and support revenue growth
Expand customer value by identifying cross-sell and upsell opportunities using customer intelligence, engagement signals, and account insights
Convert inbound and marketing-generated interest into high-quality sales opportunities through effective discovery, qualification, and timely follow-up
Articulate the value of AI-powered Genesys Cloud and CX solutions in ways that demonstrate potential improvements to constituent engagement, access, operational efficiency, and service experiences
Optimize prospecting effectiveness by leveraging data, customer insights, Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Maintain accurate pipeline, activity, and opportunity data in Salesforce to support effective forecasting, account coordination, and sales execution
Achieve pipeline generation, meeting, and conversion goals while continuously improving outreach quality and account engagement
Required Qualifications:
1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, customer experience, or technology environments
Proven track record of outbound prospecting and pipeline generation in complex sales environments
Strong understanding of the United States State, Local, and Education (SLED) public sector landscape
Demonstrated ability to engage mid- to senior-level…