Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Executive Assistant
United States
Role Overview:
The Executive Assistant enables the SVP of Solution Consulting to operate at maximum effectiveness, creating the focus, coordination, and operational discipline needed to advance strategic priorities across a global organization. This role owns the executive operating rhythm across complex calendars, meetings, travel, communications, and critical follow-through, while anticipating needs and helping priorities move forward with precision.
Working across Solution Consulting, Sales, and cross-functional teams, you will build trusted relationships with senior leaders and help create the conditions for teams to deliver innovative, AI-powered customer experiences. At Genesys, empathy shapes how we collaborate and how we help organizations build stronger customer relationships, and your judgment, discretion, and ability to bring people together will directly support that mission.
The role provides meaningful exposure to enterprise priorities and senior leadership, creating opportunities to deepen executive partnership, operational leadership, and organizational influence.
Key Responsibilities:
Own the SVP's complex, global calendar and proactively align time, meetings, and commitments with the organization's highest-priority business objectives
Anticipate executive needs, resolve scheduling and operational conflicts, and create the structure needed for the SVP to remain focused on strategic priorities
Safeguard sensitive and confidential information with sound judgment, integrity, and discretion
Drive coordination across multiple assignments and shifting priorities, exercising autonomy and escalating issues when needed to maintain momentum
Lead end-to-end planning for complex executive meetings and events, coordinating agendas, participants, venues, technology, catering, materials, communications, and day-of execution
Coordinate team onboarding, offsites, and organization-wide activities, bringing structure and follow-through to projects and processes that strengthen team effectiveness
Manage global travel planning and detailed itineraries, anticipating logistical requirements and adapting quickly when plans change
Oversee expense reporting and monthly credit card reconciliation, ensuring timely and accurate administration
Drive ad hoc projects and operational priorities for the Solution Consulting organization, tracking actions, dependencies, and issues through resolution
Implement and interpret administrative policies and procedures, helping ensure consistent and effective execution
Partner with senior leaders and cross-functional stakeholders to drive alignment across departmental, divisional, and organizational priorities
Required Qualifications:
8+ years of corporate experience as an Executive Assistant, including significant experience directly supporting a senior executive
Demonstrated success managing complex executive calendars, competing priorities, and sensitive matters with limited oversight
Proven ability to handle confidential information with integrity, discretion, and sound professional judgment
Strong interpersonal skills and demonstrated ability to establish trusted relationships with senior leaders and stakeholders across organizational levels
Outstanding organizational and time management capabilities, with exceptional attention to detail
Strong written and verbal communication skills, with the judgment to communicate…