Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Drive strategic revenue growth by helping large enterprises modernize how they engage with their customers and deliver differentiated experiences at scale. As a Senior Enterprise Account Executive at Genesys, you will own a portfolio of complex enterprise accounts and prospects, building executive relationships, uncovering high-value business priorities, and connecting those priorities to Genesys solutions. You will lead sophisticated, multi-stakeholder sales cycles and partner across technical, business, and executive teams to shape strategies that drive new business, expansion, and long-term customer value. Genesys brings together AI, cloud technology, and customer experience capabilities to help organizations orchestrate personalized experiences while improving business outcomes. This role offers significant executive visibility, ownership of strategic accounts, and the opportunity to influence enterprise customer experience transformation while expanding your leadership and strategic sales expertise.
Key Responsibilities:
Own the end-to-end sales strategy for a portfolio of large enterprise prospects and existing customers, driving new business and expansion revenue
Develop trusted relationships with C-level executives, senior stakeholders, and key decision-makers to align Genesys solutions with strategic business priorities
Build and grow a qualified pipeline across existing accounts and net new logos to support consistent revenue attainment and long-term territory growth
Lead complex, multi-stakeholder enterprise sales cycles from executive discovery and solution strategy through negotiation and close
Partner with technical experts, solution consultants, and internal teams to develop compelling business cases and solutions aligned with customer priorities
Drive strategic account and territory planning, including accurate forecasting, opportunity management, and prioritization of high-value growth opportunities
Translate complex customer challenges into clear business and technology strategies that demonstrate the value of Genesys Cloud, AI, automation, and customer experience capabilities
Expand strategic relationships within enterprise organizations by identifying opportunities to increase platform adoption and deliver greater customer and business value
Required Qualifications:
7+ years of enterprise software sales experience with demonstrated success managing large, complex accounts and territories
Proven track record of meeting or exceeding revenue targets in complex enterprise sales environments
Demonstrated success developing executive relationships and communicating, negotiating, and closing with C-level stakeholders and key decision-makers
Experience leading complex, multi-stakeholder sales cycles and closing seven-figure enterprise opportunities
Strong ability to understand strategic customer priorities and articulate relevant technology, business value, and enterprise solutions
Experience building and managing pipeline through both expansion within existing customers and acquisition of net new logos
Strong background in strategic account planning, territory management, forecasting, and cross-functional sales execution
Bachelor's degree or equivalent relevant professional experience
Ability to travel up to 50 percent
Preferred Qualifications:
Experience selling enterprise software, cloud, customer experience, or contact center solutions into…