Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Account Executive - Telco
This role opens opportunities for candidates based in Melbourne or Sydney.
Drive enterprise revenue growth by helping leading organisations modernise customer engagement, improve service experiences, and unlock greater value from their customer experience technology investments.
As a Senior Enterprise Account Executive , you will own complex opportunities across new and existing customers, connecting strategic business priorities with Genesys Cloud, AI, automation, and customer experience solutions.
You will manage the end-to-end sales cycle across direct and partner-led opportunities, developing relationships with senior executives and aligning commercial, technical, legal, partner, and customer success teams around meaningful business outcomes.
Success in this role requires strong enterprise software sales experience, commercial judgement, disciplined opportunity management, and the ability to become a trusted advisor to customers and partners. You will influence strategy across your assigned enterprise accounts while balancing new business acquisition, customer retention, and expansion.
The role provides exposure to strategic transformation initiatives, senior business and technology leaders, and emerging capabilities across cloud, AI, automation, and customer experience. You will deepen your enterprise selling capability while helping organisations create more effective, personalised, and empathetic customer experiences at scale.
What You’ll Do
In this role, the primary responsibilities include, but are not limited to:
Own the end-to-end sales cycle across a portfolio of enterprise customers and prospects, driving sustainable revenue growth through direct and partner-led sales.
Develop strategic relationships with senior stakeholders and executive decision-makers, becoming a trusted advisor who connects business priorities with Genesys solutions and measurable customer outcomes.
Drive new business development through targeted prospecting, qualification, account planning, and value-based selling of cloud, AI, automation, contact centre, and customer experience solutions.
Develop and execute strategic account plans that identify customer priorities, key stakeholders, competitive positioning, growth opportunities, and clear paths to revenue.
Expand existing customer relationships by identifying cross-sell and upsell opportunities that increase adoption and strengthen the value customers realise from Genesys.
Lead compelling executive conversations, presentations, workshops, and proposals that demonstrate how Genesys capabilities address customer challenges and support broader business objectives.
Navigate complex enterprise buying environments involving multiple stakeholders, competing priorities, procurement processes, commercial requirements, and executive decision-makers.
Influence account and opportunity strategy by partnering with channel partners and internal teams across solution consulting, customer success, professional services, legal, commercial, and other functions.
Manage strategic partner relationships to develop joint opportunities, strengthen market coverage, and create scalable routes to revenue growth.
Apply modern enterprise sales methodologies, social selling, data-driven insights, and disciplined opportunity management to improve pipeline development, opportunity progression, and sales performance.
Maintain accurate…