Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Summary
Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the Enterprise segment for Pan India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
Key Responsibilities
Develop and execute sales strategies to achieve revenue and growth targets
Lead, mentor, and motivate the sales team to improve performance
Set individual and team sales goals - track and report performance metrics
Identify new business opportunities and expand the customer base
Build and maintain strong relationships with key clients and partners
Collaborate with marketing, product, and customer success teams
Manage sales forecasts, budgets, and pipelines
Analyze market trends, customer needs, and competitor activity
Ensure compliance with company policies and sales processes
Key Skills
Strategic planning and execution
Customer relationship management
Data-driven decision making
Forecasting and pipeline management
Problem-solving and adaptability
Required Experience
At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization
Possess a combination of technical and managerial skill in the CcaaS/CX Industry
Managing Regional or Enterprise-level accounts with a strong CXO relationship
Proven experience in driving forecast accuracy, hygiene and coverage.
Understanding of AI and Digital Transformation in key industry verticals
Strong understanding of CCaaS, CX, or contact center solutions is highly preferred
Strong leadership, coaching, and team management skills
Excellent communication, negotiation, and presentation abilities
Track record of meeting or exceeding sales target
Preferred Qualifications
Degree in Engineering
PG degree/diploma in Management
Proficiency with CRM tools and sales analytics
What Genesys Offers
Competitive salary and commission structure.
Comprehensive benefits package.
Opportunity to work for a global leader in the customer experience industry.
Challenging and rewarding work environment.
Career growth and development opportunities.
A collaborative and supportive team culture.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
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Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their…