Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Location: São Paulo, Brazil
Work Model: Hybrid – 3 days per week in the office
Department: Revenue Operations
We are looking for an experienced Senior Sales Operations Analyst to join our Revenue Operations team in São Paulo, supporting the Brazilian Sales organization.
This is a strategic, business-facing role that goes beyond traditional reporting and data analysis. The successful candidate will work closely with Brazilian Sales leadership helping drive forecasting accuracy, pipeline visibility, sales planning, and commercial performance.
As a trusted business partner, you will translate sales data into meaningful business insights, challenge assumptions, identify risks and opportunities, and provide actionable recommendations that support commercial decision-making.
You will also collaborate with regional and global Revenue Operations teams, contributing to process improvements, operational excellence, and business growth initiatives.
We are looking for someone who has already developed a strong foundation in Sales Operations and understands how to support a complex Enterprise sales organization.
Key Responsibilities
Sales Forecasting & Pipeline Management
Actively support weekly, monthly, and quarterly sales forecasting processes, including forecast calls and pipeline reviews.
Analyze pipeline health, pipeline coverage, forecast accuracy, bookings, quota attainment, and overall sales performance.
Identify potential revenue risks, pipeline gaps, and opportunities to improve forecast predictability.
Partner with Sales leadership to provide business insights and recommendations that improve pipeline management and commercial execution.
Monitor strategic deals during closing periods, helping identify and resolve operational or booking-related challenges.
Sales Planning & Business Strategy
Support annual and quarterly sales planning activities, including territory planning, account balancing, quota allocation, and commercial adjustments.
Analyze sales performance trends and business opportunities to support strategic planning and growth initiatives.
Provide data-driven insights to support resource allocation, territory effectiveness, and business priorities.
Understand the relationship between sales targets, pipeline generation, forecasting, and overall business performance.
Sales Cadence & Business Reviews
Support the execution of regular sales operating cadences, including forecast reviews, pipeline meetings, and Quarterly Business Reviews (QBRs).
Prepare executive-level business insights, performance analysis, and presentations for Sales leadership.
Identify trends, risks, and opportunities, translating complex information into clear business recommendations.
Help establish consistent performance visibility and reporting discipline across the Brazilian Sales organization.
Strategic Business Partnership
Act as a trusted business partner to the Brazilian Sales leadership team, including Directors and senior executives.
Collaborate closely with commercial stakeholders to provide operational guidance and support business decisions.
Proactively identify business challenges and recommend improvements rather than simply responding to reporting requests.
Build strong relationships with stakeholders, effectively communicating insights and influencing business decisions.
Partner with regional and global Revenue Operations teams to align processes and strengthen operational…