Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
The Services Engagement Director shapes how Genesys Professional Services helps customers turn customer experience strategy into successful implementation, consulting, and managed services engagements. This role owns the development and progression of strategic services opportunities, influencing customer investment decisions and driving services bookings that support sustainable revenue growth.
As a senior member of Genesys pursuit teams, you will partner with Account Executives, Customer Success Managers, services leaders, and customer stakeholders to align business priorities with services solutions that deliver tangible customer value. You will gain broad visibility across enterprise pursuits and senior leadership while deepening your expertise in complex services sales, commercial strategy, and customer transformation.
Key Responsibilities (but not limited to...):
Own the end-to-end development of strategic Professional Services opportunities across implementation, consulting, and managed services to achieve quarterly bookings objectives and support projected revenue
Drive alignment across Account Executives, Customer Success Managers, Professional Services leaders, and other stakeholders to build coordinated pursuit strategies that address customer priorities
Develop a strong pipeline of services opportunities by identifying customer needs, pursuing qualified leads, and expanding relationships with prospective and existing clients
Build trusted relationships with customer stakeholders to strengthen engagement, uncover strategic priorities, and position services that support successful business outcomes
Lead customer presentations and proposals that clearly connect Genesys services capabilities with customer objectives, transformation priorities, and expected value
Influence commercial strategy by applying knowledge of market conditions, customer buying strategies, and competitive dynamics to negotiate and close complex services engagements
Contribute to strategic and tactical planning for Professional Services by bringing customer, market, and pipeline insights into decisions that support growth and scalable services engagement
Partner with senior leaders and pursuit teams on high-value opportunities, increasing exposure to enterprise initiatives and strengthening strategic sales leadership capabilities
Required Qualifications:
5+ years of experience in a business environment, including at least 3 years of customer-facing sales experience within business solutions, telecommunications, technology, or a related services environment
Proven success in sales lead generation, opportunity development, acquisition, negotiation, and relationship management
Demonstrated ability to identify and develop business opportunities and successfully progress complex deals through negotiation and close
Strong leadership, interpersonal, presentation, and stakeholder management capabilities
Excellent written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and senior stakeholders
Demonstrated ability to influence thinking and gain stakeholder acceptance in sensitive or complex situations
Ability to work effectively both independently and collaboratively as part of cross-functional pursuit teams
Bachelor's degree in computer technology, a related technical discipline, or equivalent professional technical experience, with…