Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Software Engineer
Job Title: Software Engineer
Department & Team: Conversational AI, Voice
About the Conversational AI Team:
At Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. The voice team is responsible for features and considerations unique to audio interactions.
About the Role:
The Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. You will work in a cloud-based environment where continuous change, innovation and experimentation are all encouraged. You will work with technologies like Java, Typescript, Amazon Web Services, New Relic and Jenkins, among others. You will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.
Additionally, you will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. You will be a leader, mentor and role model for their peers and juniors.
Key Responsibilities:
· Design and develop high quality, efficient, testable software to implement key product features.
· Ownership of features beginning to end, design to acceptance testing and deployment.
· Contribute to the evolution of the architecture of the system and the wider product ecosystem.
· Actively contribute input and direction to the Product roadmap.
· Review code and provide feedback relative to best practices, improve readability and anticipate issues.
· Troubleshoot production support issues post-deployment and come up with solutions as required.
· Act as a mentor to other members of the team.
· Enhance overall team velocity.
· Apply processes appropriately for data security, traceability and information sharing.
Minimum Requirements:
· Degree in Computer Science, Software Engineering, or related work experience.
· Excellent programming skills, particularly in Java.
· 2+ years of experience in Software Engineering.
· Working experience with REST API back-end services
· Expert level understanding of object-oriented programming & design.
· Proactive, self-driven, and possessing a growth mindset.
· Effective verbal and written communicator
· Strong collaboration and listening skills
Desirable Skills:
· Cloud Native application development, preferably AWS based.
· Familiarity with Natural Language Understanding concepts & solutions.
· Understanding of Microservices architecture principles and best practices.
· Familiarity with Voice Bot Platforms.
· Experience of Speech To Text and Text To Speech concepts and technology
· Experience of working on research projects
· Experience working with remote engineering teams
Our Benefits:
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for…