Be the one building AI-powered experiences where they matter most
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Territory Account Executive – Commercial/Mid-Market
Position Overview
Genesys is seeking a results-driven Territory Account Executive to join our Commercial/Mid-Market sales organization. This role is primarily focused on new business development — identifying, pursuing, and closing new logo opportunities within an assigned territory — while also managing a portfolio of existing accounts to support renewal and expansion revenue.
The ideal candidate is a disciplined sales professional with a demonstrated ability to build pipeline, manage complex sales cycles, and consistently meet or exceed quota in a competitive, fast-paced market.
Key Responsibilities
Identify, qualify, and develop new logo opportunities through strategic outbound prospecting and territory planning
Execute the full sales cycle for new business, from initial outreach through contract close
Manage and grow an existing book of business, including contract renewals, upsell, and cross-sell opportunities
Develop and maintain accurate sales forecasts and pipeline reporting
Build and execute territory and account plans aligned with company revenue targets
Maintain a current, accurate database of customer and prospect contacts
Collaborate with Channel Partners to identify and execute joint go-to-market opportunities
Partner with internal technical and solutions teams to develop and deliver client presentations
Work independently on assignments with direct impact on team performance, applying sound judgment and established sales methodologies
Contribute to peer collaboration and provide guidance to entry-level team members as needed
Qualifications
3–4 years of experience in a Sales Development or Account Executive role, with demonstrated success in new business acquisition
Proven track record of pipeline generation and quota attainment
Experience managing opportunities with average deal sizes of $50K–$150K ACV
Demonstrated ability to maintain pipeline coverage of 3–4x annual quota
Experience developing and executing outbound prospecting strategies
Strong sales forecasting accuracy and funnel management skills
Excellent verbal and written communication skills
Strong analytical and problem-solving capabilities
Bachelor's degree (BS/BA) or equivalent relevant work experience
Fluency in French is considered a strong asset
Why Genesys
Genesys is a recognized Magic Quadrant leader with a strong focus on AI-driven innovation. In this role, you will:
Own a defined territory with autonomy to build and execute your own sales strategy
Partner with industry-leading technical experts to develop compelling client solutions
Engage directly with customer executives, stakeholders, and key influencers
Work alongside Channel Partners on joint business development initiatives
Access ongoing professional development and career growth opportunities
Benefits
Medical, dental, and vision insurance
Paid parental leave
Telehealth coverage
Flexible work schedules and remote work options
Professional development and career advancement programs
Open time off policy
Additional benefits information is available at mygenesysbenefits.com
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus…