Manager - Resource Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .
Job Description -
Lead the geo-level Resource Management and Revenue Operations function across Expert Services and Impact engagements
Manage and develop Resource Managers and Revenue Operations professionals across levels, including coaching, performance management, and promotion readiness
Build and maintain team bench strength through hiring, skill gap identification, and succession planning
Shape team standards, playbooks, and operational best practices across Resource Management and Revenue Operations
Establish a culture of continuous learning, operational excellence, and AI-first thinking
Lead geo-level capacity forecasting, demand planning, and utilization optimization activities
Translate business needs into resource strategies that balance delivery excellence with financial targets
Monitor utilization trends, identify underutilization and capacity risks, and work with Delivery and Practice leadership to maximize revenue burn and staffing efficiency
Maintain visibility into project pipelines, business development activities, and staffing requirements
Adjust capacity plans based on changing business conditions
Drive capacity forecast modeling and analysis to inform hiring, skill development, and partner mix decisions
Partner with Finance on revenue forecasting and recognition, including labor cost allocation, timesheet integrity, and revenue recognition accuracy
Coordinate with Revenue Operations on financial close activities, accounts payable and receivable issues, Work Order governance, and partner billing to support clean revenue handoff to SAP
Provide insights and recommendations to Finance on labor cost trends, margin optimization, and staffing-related financial decisions
Develop and optimize sub-capacity partner frameworks to flex capacity in support of demand fluctuations and skill gaps
Manage partner relationships, rate structures, and compliance standards
Monitor partner performance against service levels and quality expectations
Monitor partner spend and margin contribution against targets and identify partner mix and utilization optimization opportunities
Drive P360 adoption and operational excellence across the region
Coach Resource Managers on compliance, data quality, and accountability for action plan completion
Leverage P360 metrics and insights to identify growth opportunities, mitigate renewal risk, and improve customer outcomes
Act as the operational hub connecting Resource Management and Revenue Operations to Delivery, Finance, Sales Operations, and cross-functional partners within the geo
Lead regular resource forums and escalation meetings with practice leaders, delivery managers, and operations stakeholders
Facilitate cross-functional…