Project Manager - Data and Analytics
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Resource Manager – Job Description
Role Overview
The Resource Manager serves as a strategic partner to Expert Services and Impact leaders, ensuring the right resources are available at the right time to meet delivery, utilization, and financial objectives. This role owns capacity planning, staffing execution, and partner governance while continuously leveraging automation, AI, and data driven tools to operate as efficiently as possible in a fast paced professional services environment.
Core Responsibilities & Deliverables
Strategic Staffing & Collaboration
Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency.
Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans.
Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes.
Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk.
Impact Advisory Sessions Staffing Support
Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams.
Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders.
Partner Sourcing & Management
Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations.
Source, negotiate, assign, and onboard partner resources; manage compliance and partner relationships.
Manage partner rate structures to ensure achievement of partner margin and financial targets.
Govern partner certifications and resource quality standards to ensure delivery excellence.
Utilization & Workforce Optimization
Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency.
Provide whitespace reporting and proactive capacity recommendations based on business requirements.
Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness.
Talent Engagement & Development Alignment
Build trusted relationships with resources and assign work that supports career development and retention.
Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards, ensuring data quality that supports AI-driven recommendations.
Escalation & Issue Resolution
Serve as first line escalation contact for internal staffing, performance, and partner-related delivery issues.
Cost & Margin Accountability
Make cost-effective staffing…