At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description -

Customer & Order Processing

Act as the primary liaison between customers, sales teams, brokers, distributors, and internal departments to investigate and resolve complex issues.

Ensure accurate processing, shipping, and invoicing of customer orders.

Analyze orders for compliance with client requirements and cut-off times.

Maintain and update customer master data, including new account setups and changes.

Use client-specific tools to manage daily operational tasks and ensure service delivery meets agreed metrics.

Perform orders quality check

Reporting & Documentation

Prepare and submit monthly reports and audit-related documentation.

Assist the Assistant Manager in compiling and submitting reports.

Ensure compliance with internal accounting controls (SOX).

Create, update, and maintain Standard Operating Procedures (SOPs) and working procedures.

Cross-functional Support

Support credit control activities in collaboration with the Assistant Manager.

Respond to ad hoc requests from business groups and local units.

Identify and communicate opportunities for continuous process improvement and innovative solutions.

Team Collaboration & Training

Train and mentor junior team members on daily tasks and procedures.

Maintain and develop strong relationships with relevant markets and major customers.

Act as a bridge between customers, outside sales, and internal departments to ensure alignment and issue resolution.

Qualifications -

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications -

Accounts Payable Certification - F-TecF-Tec, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI), Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills -

Accounting, Customer Order Management, Order Management, Order Processing, Quality Check

Language

Italian (Required)

Language Proficiency -

Italian (OVERALL - Advanced - C1)

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -