Sr. Specialist - HRO - Payroll & Benefits
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Payroll Operations & Delivery
Manage end-to-end payroll operations for all employees across Australia and New Zealand, ensuring accurate, timely wage calculations, payments, and deductions, including all statutory and regulatory components.
Oversee payroll schedules to hit deadlines consistently, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.
Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
Lead day-to-day operational delivery with efficient query management and timely resolution, and support the team on challenging stakeholder interactions and high-priority escalations to other service lines.
Compliance, Governance & Audit
Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.
Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.
Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.
Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.
Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.
Identify and drive compliance measures to minimise risk, and stay abreast of internal policy and external legislation so the advice payroll provides is accurate.
Leadership & Team Oversight
Lead, mentor, and develop a team of payroll officers and analysts (8–10+), building a culture of accountability, service excellence, and continuous improvement.
Set SLAs, KPIs, and quality benchmarks; monitor data, performance, and escalations; and coach the team on metrics, managing performance where needed.
Liaise with Quality Coaches on quality-assurance monitoring for consistent performance feedback, and give new team members a strong onboarding experience.
Manage cyclical performance reporting, internal and external, with…