Sr. Specialist - HRO - Payroll & Benefits
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Payroll Operations & Oversight
Oversee end-to-end preparation, processing, distribution, reconciliation, and reporting of payroll for all client employees across weekly, fortnightly, and monthly cycles in Australia and New Zealand.
Ensure accuracy and timeliness of wage calculations, payments, and deductions; validate payroll inputs – timesheets, benefits, deductions, and bonuses – and monitor adherence to company policy.
Manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting – and administer leave entitlements accurately (annual, personal, long service, parental, termination-related).
Address and resolve complex payroll issues and escalations, drawing on deep knowledge of AU and NZ regional nuances, regulatory tasks, and country-wise deliverables.
Compliance, Governance & Audit
Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.
Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.
Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.
Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.
Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.
Leadership & Team Oversight
Lead and mentor a multi-tier payroll organisation – managers, payroll analysts, and specialists – building a culture of accountability, service excellence, and continuous improvement.
Set SLAs, KPIs, and quality benchmarks, allocate resources to meet deadlines and service levels, and coach the team on performance.
Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and give new team members a strong onboarding experience.
Liaise with Quality Coaches on quality-assurance monitoring for consistent feedback, and support the team on their goals and capability.
Systems, Process & Data…