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Job Title:
CSC Supervisor 3 (MSA) Lawrenceville Agency:
Department of Driver Services
Job Requisition ID:
JR0000007283 Shift:
Day (United States of America) Compensation Details:
$42,000 /ANNUALLY (NON-NEGOTIABLE) +3,500 SUPPLEMENT
Job Description:
Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?
Are you dependable and motivated with a strong commitment to providing excellent customer service?
Are you looking for a career path in public service?
If you answered “yes” to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.
The Georgia Department of Driver Services (DDS) is seeking qualified candidates for:
Position Title: Supervisor 3 MSA
Status: Full-Time
Salary: $42,000 /annually (non-negotiable) +3,500 Supplement
Duties and Responsibilities: The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 3 to serve the Customer Service Centers in the above locations.
Under limited supervision, CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center. This position supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors and reviews individual and team performance. This position also performs the duties of Identity and Driver Credential Specialists by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.
This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 3 monitors and guides employee performance participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.
The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to the Executive Management Team and stakeholders in a professional and timely manner. The incumbent will be expected to serve on task teams and workgroups. The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners. The incumbent will motivate, coach and be responsible for managers and staff.
High-volume centers cater to a larger customer base and consequently experience higher frequencies of incidents such as dealing with irate customers, slip and falls, road test crashes, sick customers, etc. May serve as team lead to lower-level staff.
Demonstrated competencies needed to successfully perform this job include:
Ability to maintain a high-performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.
Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
Excellent written and oral communication skills.
Excellent interpersonal skills and the ability to interact with individuals from…