Explore a World of Opportunity with the State of Georgia!
We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!
Job Title:
Safety & Compliance Specialist 2- CDL Admin Agency:
Department of Driver Services
Job Requisition ID:
JR0000005010 Shift:
Day (United States of America) Compensation Details:
Job Description:
The Georgia Department of Driver Services (DDS), Operations and Customer Service Division – CDL Programs Unit, is seeking a qualified candidate for the position of Safety and Compliance Specialist 2 within the CDL UNIT. Under general supervision, the incumbent will be responsible for processing applications, including supporting
documents from persons seeking certification or recertification as commercial driver training school owner, commercial driver training school instructor, third-party tester, third-party examiner and approval of federal and state medical variances for commercial privilege reinstatements.
These responsibilities will include, but are not limited to, screening customer applications for completeness and accuracy, applying state laws and agency and federal rules to determine whether an applicant meets the eligibility for approval. Responsibilities will also include providing continuous support via telephone, email and in-person. The position will be based out of DDS Headquarters in Conyers, Georgia
The incumbent will be responsible for responding to management and customer inquiries in a professional and timely manner in accordance with the core values of DDS.
The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment.
The incumbent will be responsible for investigating customer complaints, presenting findings to management, and making recommendations on the most appropriate course of action.
The incumbent will be expected to serve on task teams and work groups and meet established deadlines.
The incumbent will be expected to maintain effective working relations between the Division and its internal and external business partners (including but not limited to DDS Customer Service Centers, other state and federal agencies, and the general public).
The incumbent will be expected to analyze problems by evaluating available information and resources and develop viable solutions.
The incumbent will be expected to create and deliver effective training presentations and participate in outreach events.
The incumbent will be expected to do light lifting (i.e., files, file boxes, training materials).
Intermediate skills and experience using Microsoft Office Word, Access, Excel, PowerPoint, Outlook, and Teams
Ability to multi-task and meet strict deadlines in a fast-paced environment
Ability to learn quickly and work under pressure
Ability to make decisions with minimal supervision
Ability to effectively manage time and work independently
Ability to understand and interpret federal and state laws, rules and regulations
Experience working cooperatively as a team
Experience troubleshooting/problem solving
Experience inspecting materials for compliance
Excellent verbal and written communication skills
Minimum Qualifications:
High school diploma or GED and two (2) years of related experience interpreting and applying state laws, rules, and regulations in order to determine whether an applicant meets certain statutory requirements to hold a particular government-regulated credential, certification, or license
OR
One (1) year of experience required at the lower level Safety & Compliance Spec 1 (RCP010) or position equivalent.
Note: Some positions may require a valid driver's license.
Note: Some positions may require certification and/or licensure
Preferred Qualifications:…