Job Title: Cake DecoratorDepartment: BakeryReports To: Bakery ManagerFLSA Status: Nonexempt
SummaryThe Cake Decorator is responsible for designing and decorating cakes, cupcakes, and other bakery products to meet the specific requests of customers, while also maintaining the company’s quality standards. This role involves preparing and decorating baked goods, handling custom orders, and maintaining a clean and organized work area. The Cake Decorator is expected to provide excellent customer service and contribute to the overall success of the bakery department.
Essential Duties and ResponsibilitiesGeneral Requirements:
Engages with customers in a friendly and knowledgeable manner, providing assistance and guidance on bakery products. Takes special orders and ensures customer satisfaction with custom designs and decorations.
Demonstrates time management skills and models a flexible work style, adapting to shifting priorities and department needs.
Upholds company values and works cooperatively with team members to maintain a positive work environment.
Provide and receive feedback constructively, contributing to a collaborative and respectful culture.
Contributes to sustainability initiatives and conserves company resources in alignment with the company’s mission, vision, and values.
Adheres to work and safety policies, including local, state, and federal regulations, contributing to a safe and clean work environment.
Follows company policies and department-specific guidelines, upholding company standards.
Position Responsibilities:
Designs and decorates cakes, cupcakes, cookies, and other bakery items based on customer requests, using piping, airbrushing, and other decorating techniques.
Collaborates with customers to create custom cake designs, ensuring accuracy, quality, and customer satisfaction.
Prepares icings, fillings, and other decorating materials, ensuring freshness and proper consistency for decorating.
Monitors bakery inventory, including cake bases, decorations, and other supplies, and communicates replenishment needs to management.
Maintains an organized and sanitary work area, following all food safety regulations and cleanliness standards.
Ensures that all finished products are properly labeled and attractively displayed in the bakery case, ensuring compliance with merchandising standards.
Assists in bakery production when needed, including baking cakes, cupcakes, or other items for decorating.
Works with bakery team members to achieve department goals, including meeting sales targets and margin objectives.
Assists with special orders, ensuring timely and accurate fulfillment.
Follows standard operating procedures for opening, closing, and maintaining bakery displays.
Provides excellent customer service by offering product recommendations and answering questions about bakery items.
Participates in department meetings and training to stay updated on new products, procedures, and company initiatives.
Performs other tasks and duties as assigned by management.
This job description is not intended to be an all-inclusive list of duties, responsibilities, and requirements but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
Customer Service SkillsEngages the customer in a friendly manner, shares product information, and assists in locating products. Seeks opportunities to exceed customer expectations and enhance the customer experience.
Education and/or ExperiencePrevious experience in cake decorating or a related field is required. Basic knowledge of bakery equipment, decorating techniques, and tools is essential.
Language SkillsBasic ability to read and interpret documents required.
Mathematical SkillsBasic math and computation skills are required.
Reasoning AbilitySkills to read, understand, and follow through on…