Job Title: Catering Manager
Department: Catering
Reports To: Food Service Manager/Store Director
FLSA Status: Non-Exempt
Summary
This is a sales-oriented job. The Catering Manager must have excellent communication skills and high stamina. This person must be people oriented and be able to successfully communicate with all personality types in a warm friendly manner. The Catering Manager must enjoy customer contact, soliciting new clients, and building long term client relationships. Good communication with other catering personnel is vital to the success of the Bristol Farms Catering Department.
Essential Duties and Responsibilities
The Catering Manager coordinates the activities of all catering workers, both Bristol Farms employees and contract laborers engaged in order taking, producing, delivering, and execution of catered events by carrying out the duties listed below (other duties may be assigned).
Leads by example; models correct behavior and adherence to company policies and procedures
Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, Chamber of Commerce meetings, referrals, company database and other sources to sell and promote all services of the Catering Department
Travels throughout assigned territory to call on regular and prospective customers to solicit orders. This must be coordinated and approved by the Store Director. A Business Solicitation form must be completed upon return
Responsible for maintaining customer database including keeping accurate files and ensuring that all orders have proper names, addresses, telephone numbers and account information. (All orders must be kept filed for one (1) year.)
Works with Corporate Business Services Representative to send out Thank You cards and flyers to Bristol Farms Catering customers
Works closely with Catering Coordinators, Production Supervisors, and Drivers to ensure all delivery and pick-up times are met
Required to drive Catering van to assist with deliveries as needed
Must have a valid California Driver License
Must have the approval of the Human Resources Department to drive a company van
Loads and unloads equipment and food on and off catering vans as needed
Assists with kitchen production and driving deliveries as needed. (May be daily occurrence)
Maintains a clean and sanitary work area at all times
Knows all cleaning chemicals authorized in the Food Service area and understands proper usage
Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product
Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards
Follows safety work standards and reports any safety hazards to Store Director
Reports on and investigates all accidents which occur in the Catering Department
Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations
Works in conjunction with the Catering Coordinator, Food Service Manager, Catering Production Supervisor to ensure proper amounts of foods are ordered through outside vendors and in-house Central Kitchen
Ensures all catering orders are accurately priced at the proper food cost of 30%
Assures that all custom recipes are approved and accurately priced through the corporate office
Must have constant communication between all the food service groups (Deli, Restaurant, Catering and Cheese) to work towards the same goal of customer satisfaction
Responsible for the day-to-day training of catering staff in all aspects of job, including proper equipment use, sales techniques, food preparation, food presentation, food delivery, record keeping/billing, reporting, personnel issues, and scheduling
Follows and enforces liquor laws implicitly, in every regard including,…