Job Title: Front End Manager
Department: Front End
Reports To: Store Manager
FLSA Status: Non-Exempt
Summary
Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.
Essential Duties and Responsibilities
General Requirements:
Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
Represents company values. Works cooperatively and positively with fellow team members.
Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts.
Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
Position Responsibilities:
Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
Ensures department is trained and complies with alcohol sales and other state / local regulations.
Maintains Front End resource guide and ensures cashier accuracy.
Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles…