Located in Kitchener, Ontario, Deer Ridge Golf Club (“Deer Ridge” or the “Club”) is a private members’ club built around an outstanding golf experience and a welcoming Club community. Its 18-hole, par-72 golf course, complemented by dedicated practice and short-game facilities, is central to the member experience, with course conditions, playability, and access to the tee among the Club’s defining strengths.
Deer Ridge also offers an exceptional dining, social, and clubhouse experience that bring members together away from the course. From dining, social activities, the Golf Shop, locker rooms, and practice facilities, the Club strives to provide a consistently welcoming experience for members and guests.
The next GM will have the opportunity to protect what Deer Ridge does exceptionally well while building upon opportunities to further strengthen the Club. The successful candidate will bring strong interpersonal leadership, a commitment to service excellence, sound judgment, emotional intelligence, fairness, and the ability to work effectively within Deer Ridge’s governance structure.
POSITION SUMMMARY
The GM is responsible for the overall leadership and performance of Deer Ridge Golf Club. Reporting to the Board of Directors, the GM translates the Board’s strategic direction into clear priorities, disciplined operations, and a high-quality member and guest experience.
The GM will lead and develop the Club’s management team, establish clear expectations, strengthen accountability, and foster collaboration across departments. A central priority will be preserving Deer Ridge’s highly regarded golf experience while elevating service and operating standards across member touch points.
The successful candidate will be a visible and approachable leader who communicates with clarity and transparency, builds strong relationships, listens actively, and exercises sound judgment. The GM will bring empathy, self-awareness, fairness, and composure to complex interpersonal and operating situations, while establishing a culture in which employees understand expectations and are empowered and accountable for results. RESPONSIBILITIES
Translate the Board’s strategic direction into measurable operating priorities and provide clear reporting on performance, risks, opportunities, and progress.
Lead and develop the management team through clear expectations, effective delegation, coaching, feedback, and accountability.
Foster a collaborative, respectful, and service-oriented workplace in which employees are supported, empowered, and held accountable for results.
Communicate clearly, consistently, and transparently with members, employees, committees, and the Board, ensuring stakeholders understand Club priorities, decisions, and expectations.
Preserve Deer Ridge’s strong golf experience by working effectively with the Club’s golf professionals and golf course maintenance team.
Create and reinforce a culture of service excellence that consistently delivers welcoming, attentive, and high-quality experiences for members and guests.
Strengthen food and beverage, clubhouse operations, and the consistency of the overall member and guest experience.
Maintain a visible and approachable presence and build trusted relationships with members, employees, committees, and the Board.
Develop and manage operating and capital budgets, forecasts, financial controls, and long-term plans, ensuring resources are deployed responsibly and with a focus on long-term Club value.
Strengthen membership value through service improvement, member engagement, and relevant programming.
Maintain appropriate boundaries among the Board, committees, and management while providing clear information, candid advice, and informed recommendations.
Oversee member share sales and transfers, while working with the Board to support the continued development and long-term value of the Club's shares.
Navigate conflict and difficult situations fairly and constructively, exercising sound judgment…