Job Title
Custo Art Intake Technician
Job Description
Art Intake Technician
Location -Holyoke, MA
Shift-8am-4:30pm
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores.. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
The Art Intake Associate is the first touchpoint in the manufacturing process, responsible for receiving, inspecting, and dispositioning customer artwork before it enters production. This role requires a high level of attention to detail and a commitment to art safety, as all artwork is treated as fragile and irreplaceable.
As a Framebridge Team Member, You Will
Show Pride: We stand behind our work, sweat the details, and strive for continuous improvement. We're proud to frame the things you love.
Grow Together: We embrace challenges with creative solutions and know that collaboration is the only way to succeed. We set big goals and keep raising the bar.
Adapt & Act: We are resilient, flexible, and proactive in an ever-changing world — open to evolving trends and new ideas.
Secure the Baton: We maintain strong follow-through and over-communicate to ensure a proper handoff. Personal responsibility and commitment to the mission are key.
Make it Special: We always look for more opportunities to make our product and experience special and delightful. We celebrate life's wins — our own and our customers'.
Build to Last: We build a product and a business that endure. We work every day to build lasting relationships — within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
What You’ll Do
Art Reception & Inspection
Receive customer art arriving via retail shuttle and UPS packages
Open and unpack flat mail, tube mail, and other packaging formats - never discarding any package contents
Verify all physical items against the customer's work order
Photograph all artwork using the intake tool camera, ensuring the entire piece is visible
Visually inspect art and note condition upon arrival
Immediately notify a supervisor if art is missing or damaged, or does not match the order
Dispositioning & System Entry
Use the Art Intake tool to log and process each work order
Accurately complete the Dispositioning Form, including: art framing type, size group, wall location, ship-by date, and any matching set requirements
Verify the production category based on the work order and art inspection
Place artwork on the Disposition Wall for scheduling into production cells
Art Handling & Packaging
Maintain one-piece flow - process one work order at a time to prevent swaps
Package art into the appropriate sleeve or bin size; secure with clips
Follow proper storage procedures for canvas, tubes, 3D objects, and oversized pieces
Ensure the RFID Traveler accompanies each retail order throughout the process
REQUIRED EXPERIENCE:
No prior experience required - full training…