Job Title
IT Support Specialist – Manufacturing Operations
Job Description
IT Support Specialist – Manufacturing Operations
Location: San Marcos, TX
Shift Details: Monday through Friday, 7am-3:30pm
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We’re looking for a hands-on and responsive IT Support Specialist – Manufacturing Operations to support technology used across our manufacturing plants.
This role is focused on keeping plant operations running. The IT Support Specialist provides day-to-day support for plant employees, production technology, network connectivity, workstations, printers, scanners and other technology used throughout the manufacturing environment.
The right person is comfortable working directly on the plant floor, troubleshooting issues quickly and working with plant teams, IT partners and vendors to minimize operational downtime. They are proactive in identifying problems before they impact operations and look for practical ways to improve reliability.This role reports to the Director of IT.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As the San Marcos IT Tech Specialist, You Will:
Instructions:
Provide day-to-day IT support for manufacturing employees, both onsite and remotely.
Prioritize and respond to technology issues based on production and operational impact.
Troubleshoot hardware, software, connectivity, printing and device issues affecting plant operations.
Support computers, tablets, printers, barcode scanners, phones, displays and other plant technology.
Support manufacturing technology including Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers.
Partner with Operations, Maintenance, IT teams and equipment vendors to identify the source of issues and determine the appropriate path to resolution.
Communicate status, impact and next steps during production-impacting…