Job Title
Retail Back of House Support :76th and 3rd
Job Description
Retail Back of House Operator
Location: 76th & 3rd, New York, NY
Part Time
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We're seeking a Retail Back of House Operator who will serve as the backbone of our store's operations, ensuring every piece of art is handled with care and precision. You'll receive, prepare, and hand off customers' artwork while partnering closely with front-of-house teammates to deliver a seamless customer experience. This role reports to the Store Manager.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As a Retail Back of House Operator, You Will:
Receive shipments accurately, verify contents, and keep inventory organized
Process and package all outbound artwork with care, maintaining a meticulous chain of custody
Assemble our "Gift and Go" tabletop frames, meeting all quality standards
Prepare completed orders for pickup, ensuring a smooth customer handoff
Collaborate with front-of-house staff to create a seamless customer experience
Maintain a clean, safe, and efficient back-of-house workspace
Work a flexible schedule that includes peak business days, weekends, and holidays
Who You Are:
You have experience in a retail, hospitality, or operations-focused role
You're highly organized with strong attention to detail
You're a self-starter who is comfortable working independently
You're a positive team player with excellent communication skills
You're a quick learner who is eager to master new tools and processes
You bring excitement for working in a creative, fast-paced environment
Physical Requirements:
This role requires the ability to perform the following physical tasks on a regular basis:
Standing for extended periods of time (up to 8 hours per shift)
Light lifting up to 30lbs— carrying frames, supplies, or packaging materials
Bending, reaching, and light…