Job Title
Retail Part Time Design Consultant: 76th and 3rd
Job Description
Retail Keyholder: 76th and 3rd
Shift Details: Part-Time
Flexibility required including evenings and weekends
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We're seeking a Design Consultant who will bring creativity, warmth, and a customer-first attitude to our store team. As a passionate advisor on the floor, you'll guide customers through the custom framing process while delivering the kind of experience that keeps them coming back. This role reports to the Store Manager.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As a Design Consultant, You Will:
Offer exceptional customer service and represent the brand in our retail stores
Apply excellent listening, oral, and communication skills to build relationships with our customers
Demonstrate deep product knowledge and design advice to customers
Inspect, photograph, and measure artwork utilizing Framebridge tools
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Anything required to deliver our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business
Who You Are:
Experience in a customer service, retail, or hospitality role
An engaging personality with strong interpersonal and communication skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, products, and processes
Great time-management, organizational, and problem-solving skills
Experience in clienteling outreach and Growing your business through customer relationship
Willingness to work flexible hours, including evenings and weekends
Physical Requirements:
This role requires the ability to perform the following physical tasks on a regular basis:
Standing for extended periods of time (up…