Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description
This role supports the Consumer Internal and External Operational Loss Data Programs and other critical reporting. The role supports our lead Ops Loss leader to help ensure adherence to enterprise loss data standards through governance, monthly attestation, quality assurance, research, and reporting; serves as a subject matter resource on operational loss identification and booking; and partners closely with Front Line Units and Business Controls to identify, escalate, and remediate data-quality or process gaps. Top candidates will also partner with our senior reporting manager to support process management across Consumer and Small Business.
Responsibilities
Support execution of the Internal and External Operational Loss Data Programs and associated governance routines across assigned Consumer Front Line Units
Monitor adherence to enterprise operational loss data standards and complete required monthly attestations
Co-Manage relationships with various Consumer Lines of Business and Business Controls partners
Review operational losses exceeding $100K to confirm accurate identification, classification, booking, documentation, and adherence to enterprise standards and Consumer procedures
Produce monthly 10K eLedger research for partners to validate operational losses above $10K and follow through on identified exceptions
Coordinate GCOR quality assurance responses, Front Line Unit Near Miss attestations, and other recurring program deliverables
Provide operational loss booking subject matter expertise and guidance to Front Line Unit and Business Controls partners
Perform quality reviews of manual submissions, updates, and supporting documentation for reportable losses
Support external operational loss data activities, including data collection, validation, analysis, governance reporting, and escalation of relevant trends or gaps
Maintain program documentation and operate in adherence to the Internal and External Operational Loss Data SOPs
Support front line units in monitoring and adhering to process management requirements
Extract data using a variety of tools, such as Tableau and EBIT Cognos Analytics, and apply knowledge of relational database systems (MS Access)
Connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights
Required Qualifications
Experience in operational loss, operational risk,…