Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The HL Proficiency Coach is responsible for providing a strategically impactful learning culture that consistently develops teammates while supporting Consumer Lending priorities and performance targets, focused on end-to-end lending and foundational banking aptitude, skill development and role optimization.
Responsibilities:
Proficiency coach is point of integration for Lending & Client Delivery Support (CDS) Executives and the Academy
Offers real time support for lending and CDS through loan-level support, 1:1 coaching and group sessions
Collaborates with Site/Region Leadership to solve proficiency gaps
Creates proficiency plans and facilitates (or Deliver) planned skill builder sessions for lending specialists, lending client associates and managers
Provides structured support for new-to-role teammates
Delivers support plan for teammates returning from leave
Provides training support for initiative deployments to drive adoption
Participates in Regional and Site leadership routines, direct
collaboration with leader
Collaborates across channels and teams on priority initiatives
Conducts call and file reviews to provide insights and create plans to address proficiency gaps
Champion for key activities and metrics including: Digital, Systems, Pricing, Salesforce, Product and programs, soft-skills etc.
Required Qualifications:
Employee development or coaching experience (2+years)
Deep understanding of the end-to-end home loans Sales, Underwriting, Fulfillment processes and reporting
Project Management experience
Data analysis experience
Ability to build training material in PowerPoint
Results oriented
Strong Facilitation Skills and executive presence
Excellent prioritization, time management and organizational skills
Strong written and verbal communication skills to ensure knowledge transfer
Strong leadership skills and the ability to collaborate and influence
Command of PowerPoint and Excel
Ability to engage with and communicate project plans to Senior leaders
Desired Qualifications:
2 year+ leadership experience
Home Loan origination
Experience developing and deploying learning plans
Process Design
Financial Center experience
Bachelor’s Degree in related field
Skills:
Business Acumen
Coaching
Learning Delivery
Learning Design and Development
Presentation Skills
Attention to Detail
Consulting
Influence
Oral Communications
Risk Management
Active Listening
Collaboration
Customer and Client Focus
Relationship Building
Talent…