Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
Analyzing wire instructions to successfully repair complex wire payments for EMEA clients
Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
Ability to navigate multiple processing applications during research and exception processing
Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
Collects and interprets data to validate operational processes
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Required Qualifications:
Minimum of 1 year experience with Wires or research and analysis experience in a production environment
Ability to multitask using various systems/applications
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Strong ability to work both independently and collaboratively
Excellent communication/organizational skills
Proficient work experience with Microsoft Office Suite, especially Excel.
Schedule is Monday - Friday 5am - 2pm EST
Overtime as needed
Position requires adherence to the London holiday schedule to meet business and operational needs
Desired Qualifications:
Knowledge with any of the following software is a plus: GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT applications
Working knowledge of payment investigation systems
Financial industry experience
Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process…