Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Line of Business Job Description:
The Global Payment Operations (GPO) organization delivers global wire repair and ACH (High/Low Value) payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
Responsibilities:
Responsibilities include day-to-day analysis, research and resolution of varied problems related to ACH Transactions via a call center environment
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications:
Minimum of 1 year customer service experience and/or call center experience
Minimum of 1 year experience in a high-volume, deadline-driven, production operations environment
Able to demonstrate a high level of professionalism over the phone and email
Strong attention to detail with a demonstrated commitment to accuracy and quality
Ability to follow detailed procedures and consistently apply operational controls
Attention detail and strict adherence to policy and procedures
Flexible and willing to respond to change
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent written and oral communication skills
Working knowledge of Microsoft Outlook, Excel, Teams, and other standard business applications.
Ability to de-escalate difficult client situations
Ability to multi-task as business needs dictate with phone and typing required.
Ability to work in a client based environment meeting goals
Flexible with schedule as business needs arise
Desired…