Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacts the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Enterprise Job Description :
The Senior Resolution Team Manager leads a team of specialized Senior Resolution Managers responsible for strengthening associate capability, increasing client retention, and improving client outcomes across the Resolution organization. This role develops Senior Resolution Managers into highly effective client advocates and influential people leaders who drive performance through coaching, mentorship, and strategic partnership.
The Team Manager is responsible for advancing the leadership capabilities of the Senior Resolution Manager population, ensuring they effectively influence behaviors, develop associates, and drive retention-focused outcomes at scale. This leader also provides oversight of client management practices and escalated case activity to ensure consistent advocacy and resolution standards while maintaining a primary focus on associate development, talent growth, and leadership effectiveness.
Responsibilities :
Lead, coach, and develop a team of Senior Resolution Managers focused on client retention, associate development, and service excellence.
Elevate the skills and effectiveness of Senior Resolution Managers as both client advocates and influential people leaders.
Establish and execute strategies that improve client retention, strengthen client advocacy, and enhance associate performance.
Develop future leaders through mentorship, coaching, succession planning, and targeted development opportunities.
Foster a culture of accountability, coaching excellence, and continuous leadership development.
Partner with frontline leaders to strengthen retention-focused behaviors, coaching effectiveness, and associate capability.
Utilize business insights, client trends, and performance data to identify opportunities and drive improvement.
Provide oversight of escalated client matters and case management activities to ensure consistent client advocacy and resolution standards.
Build and maintain a strong leadership pipeline by identifying and developing high-potential talent across the organization.
Required Qualifications :
3+ years of experience in financial services, wealth management, client service, or a related field.
Demonstrated success managing escalated client situations and complex problem resolution.
Strong coaching, mentoring, and development skills with a history of influencing performance improvement.
Ability to analyze performance trends and translate insights into actionable coaching…