- Pay
- $72–110k
- Where
- Charlotte · Jacksonville · Atlanta · Newark · Plano · Boston
- Level
- Senior
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
The CPO Business Controls team is part of the Governance, Operations and Analytics Team (GOAT) within the Chief People Organization (CPO). The primary focus of our team is to drive internal control discipline, risk management, and issue identification through strong partnerships across CPO, as well as Audit and Risk organizations.
The Senior Business Control Specialist position oversees risk management across Chief People Organization. The primary focus is to ensure effective adherence to enterprise policies and standards. The teammate in this role will provide analytical and administrative support in monitoring and testing the effectiveness of CPO compliance with policies, including creating, gathering and organizing data and documentation, partnering with stakeholders to provide status reporting on metrics, tracking the status of mitigation and action plans, inputting data into SORs (ie CIMA, ORCIT etc) and providing robust reporting on the risk landscape for CPO. Incumbents typically have 5+ years of risk management and/or FLU/CF experience.
Responsibilities:
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program…