Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Global Financial Control India is the global delivery footprint of the bank’s Global Financial Control function within the Chief Financial Officer group and is responsible for multiple functions including U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management.
In short, our focus is to get the numbers right and to work in support of the company’s goals, most importantly responsible growth.
Job Description*
We are looking for a highly driven and technically strong professional to lead the design, development, and management of AI-powered agents and low-code automation solutions. This role will be responsible for leveraging AI Studio, orchestration frameworks, and low-code platforms to drive process transformation, enhance operational efficiency, and scale automation across business functions.
You will work closely with operations, technology, and business stakeholders to deliver intelligent, scalable, and governed automation solutions.
Responsibilities*
Lead the end-to-end design and delivery of intelligent agents using Microsoft Copilot Studio, including workflow orchestration, system integrations, and scalable automation use cases.
Design and manage end-to-end automation workflows, ensuring scalability, stability, and measurable business impact.
Build and manage end-to-end orchestration pipelines across systems
Establish standards for AI ethics, data privacy, and security. Ensure all automation solutions comply with enterprise policies. Implement monitoring, audit trails, and performance tracking
Partner with business and technology stakeholders to translate functional requirements into AI-driven agent…