Job Description:
Chester - UK
Location: EMEA
Job Title: Senior Fulfillment Advisor
Corporate Title: Up to Vice President
Location: Chester
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Role Description:
As a member of the EMEA Card Fulfilment team you will have the opportunity to deliver good client service in a consultancy role that will afford you significant direct client exposure whilst also partnering with a range of internal business partners at various levels within the bank to deliver against client requirements. This exciting and varied opportunity will also allow you to work on large scale, arduous, and engaging projects with clear ownership of clients and deliverables.
Responsibilities:
As a Card Fulfilment Advisor your main responsibilities will involve:
Participating in global commercial card implementation projects requiring team member with technical and project management skills to execute and support them
Being responsible for acting as the primary interface with clients to establish all connectivity between organizations
Organizing all internal and external project related activities to ensure a timely and smooth client implementation process
Maintaining close client interaction via phone, video conference, email and in person
Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
Supporting EMEA regional projects as part of a global project or a purely regional set of requirements for a range of clients.
Delegating tasks quickly and effectively to regional technical teams to ensure a timely and smooth client implementation process
What we are looking for:
Commercial card experience
Client facing experience
Excellent verbal and written communication skills, comfortable with high degree of direct client interaction
Logical and evaluative approach to tasks
Positive and willing to learn approach
Good problem solving and evaluative skills
Skills that will help:
Project Management qualifications
Experience in a sales-led environment
Additional Language Skills – Spanish/French/German/Italian
Benefits of working at Bank of America: UK:
• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family…